I am the owner or the agent of the animal(s) listed in my file. I have the authority to execute consent for their treatment. I assume responsibility for all charges incurred in the care of the animal(s) presenting for care. I also understand that all fees are due at the time services are rendered. I understand I will be responsible for additional collection fees if unpaid account is sent to collection agency. I am aware that estimates are provided upon request. Accepted payment methods include cash, debit card or credit card. Please be advised that Creature Comfort Mobile Veterinary Care LLC is an ambulatory practice. Neither the practice nor Dr. Johnston provides 24 hour service or monitoring. You have the option of transporting your pet to an emergency facility for care or if Dr. Johnston feels that this is warranted, or you prefer continued care.
I am aware that there are certain risks and complications associated with any treatments and/or procedures that may be provided. They will be explained to me upon request. I understand that all recommendations are given earnestly in the best interest of my animal(s) and that I have the right to decline at will. I further understand that during the course of the treatments or procedures, unforeseen conditions may arise that may necessitate the performance of additional procedures and/or referral to a stationary veterinary establishment.
Creature Comfort Mobile Veterinary Care LLC is licensed through the Virginia Board of Veterinary Medicine as an ambulatory veterinary practice. Services are provided through appointment only. Veterinary care is not guaranteed to be available outside a scheduled appointment time.
We ask that you make sincere effort to be respectful of our time. Every effort will be made to contact you if the doctor is running behind due to unforeseen circumstances. If you are not present for your scheduled appointment, you will not be able to schedule any future appointments with us.
Be advised that Creature Comfort Mobile Veterinary Care LLC has a zero tolerance policy on harassment. Verbal or physical harassment or intimidation will not be tolerated. If for any reason Dr. Johnston or staff feel unsafe, we reserve the right to refuse further service. Records can be released by request to provide continuation of care elsewhere as deemed necessary.
I have read and understand this authorization. I agree to the terms and conditions listed to become a client/patient of Creature Comfort Mobile Veterinary Care LLC. To the best of my knowledge, the information I have provided is true. I understand that these services will be carried out at the scheduled or agreed upon appointment time. I am aware payment is due in full at time of service rendered, or if authorized by Dr. Johnston, at another scheduled appointment time. If these terms and conditions are not met then Creature Comfort Mobile Veterinary Care LLC reserves the right to refuse any further services excluding emergent lifesaving procedures within reasonable scope of practice.
I understand that my pet has not been examined by a veterinarian of Creature Comfort Mobile Veterinary Care prior to the prescription and dispensation of any pre-visit pharmaceuticals (medications). I agree to the condition that these medications are to be used solely for the purpose of lessening or alleviating any excessive fear, anxiety, or stress that my pet may experience during their initial visit. I understand that the purpose of these medications is to allow the veterinarian and staff to safely handle my pet that may otherwise be unable to receive thorough examination. I understand that there may be risks involved with animals in good health as well as increased risk with any animal that may have unknown or undisclosed underlying medical conditions. I understand that I have the right to ask any questions about risks and benefits prior to administering these medications to my pet. I agree that the prescription and dispensation of medication is completely up to the discretion of the veterinarian, that she or he has the right to refuse this request and that she or he is released of all liability of any resulting adverse events from the medications prescribed or dispensed for this purpose.
Effective Date: November 15, 2024
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1. Collection of Personal Information
We collect personal information such as your name, email, and billing details to process orders, communicate with you, and improve our services. We do not sell your information to third parties.
2. Use of Payment Information
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6. Changes to This Policy
We may update these terms from time to time. Any changes will be posted here with an updated "Effective Date."
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